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Privacy Policy

Privacy Policy

We understand that customers value their privacy. This notice describes our privacy policy and how we may use the data that you provide when registering on our Site or placing an order.

By becoming a registered user and using our Site you are accepting and consenting to the terms of this Privacy Policy and to the processing of personal information as described in this Privacy Policy.  If you do not agree with any of these terms you should not become a registered user and should cease using our Site immediately. We will assume that you accept our privacy policy if you use ourSite. We reserve the right to change this policy at any time. Your continued use of our Site will be deemed to be acceptance of these changes.

We are notified as Data Controller with the Information Commissioner.  We value your privacy and we are committed to processing your personal data fairly and lawfully.

Your data or information generated from the usage of our Site may be transferred, sold or assigned to another third party as the result of a sale, transfer of business, merger, reorganisation, liquidation or change in control of Nutrition Delivered Limited.

Data that we collect

To enable us to process your order we will ask you to provide personal details such as:

Name 

Email address

Password

Address

Payment details 

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. This information is collected for our internal purposes only and shall not be disclosed to any other organisation except as required by law. We may use "cookies" to collect this information and track your use of our Site. If you do not agree you can choose to not receive a cookie file by enabling your web browser to refuse cookies or to prompt you before you accept a cookie.

What are Cookies?

A "cookie" is a piece of information, like a tag, that's stored on your computer, tablet or phone when you visit a website. It can help identify your device – like your PC or mobile phone – whenever you visit that website. To make the best use of our website, and to ensure that your purchase runs as it should on whichever device you use, you'll need to make sure your web browser is set to accept cookies.

What are cookies used for?

We use cookies to:

  • Give you a better online experience

  • Allow you to set personal preferences

  • Ensure your checkout process functions correctly

  • Protect your security

  • Measure and improve our service

What information is kept by the cookie?

A cookie will typically hold:

  • The name of the website that it has come from

  • A value – usually a randomly generated unique number

  • How long the cookie will stay on your computer or phone

How long do cookies stay on my computer?

Session cookies only last until you close your browser. They are not stored on your hard drive. They are usually used to track the pages that you visit so that information can be customised for you for that visit.

Persistent cookies are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the site.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. We are currently working on a method to provide you with this choice directly from our website and we will inform you as soon as this feature has been launched

If cookies are enabled you should ensure that you log off from our Site after using a shared computer.

How we use your data

Our primary purpose in using your data is to provide you with your order. We may analyse your data (or provide your data to agents who are contracted to supply services to us) to create a data profile to enable us to provide a better service to you. Apart from as outlined above, we will not pass your data to a third party, in the normal course of business, unless that third party requires the data to fulfil your order

We will keep all your personal information provided by you confidential except that we may use personal information for any of the following purposes:

  • Administration, general correspondence, support, profiling and processing (including personalising our Site for your use);

  • Contacting you to register your use of our Site, to advise you of any special offers, to notify you of new features or to resolve any queries you or we may have regarding us or our Site or its use;

  • Responding to any requests or queries from you;

  • Profiling you and the users of our Site;

  • Contacting you to notify you of other services or products that might be of interest to you (although you can elect not to receive any of these at any time by contacting us as set out below); and

  • Subscribing you to our newsletters or email alerts or online surveys (although you can unsubscribe from these at any time by contacting us as set out below)

Your consent to processing data

By Law we are required to obtain your consent to processing your data. We will assume that you have given your consent to the uses outlined above if you provide us with any data via our Site or via replies to advertisements. You can advise us that you wish to withdraw your consent by sending us an email explaining the situation to info@clubvits.com.

Where we process or transfer your data outside of what is outlined in "How we use your data" we will ask you to provide your specific consent.

How we protect your data

The data that you have provided will remain in databases that are established in a network that is firewall protected. Firewalls exist to stop the transfer of unauthorised information to or from the network. Physical access to our servers is restricted through the use of door code security systems. Higher level user login ID and password controls are also in place to restrict access. Only a limited number of IT personnel are authorised by the IT director to access the database. We use industry standard security technology and server certification.

As a routine we carry out validation checks to help prevent fraud. No protection system is foolproof and the company cannot guarantee the total security of data or accept any liability unless a breach of security was due to our proven wilful default or negligence. Certain websites linked to our Site may not offer the same protections as our Site and the laws of some countries outside the Channel Islands or the EU to which your data may be transferred as part of the process of providing products and services to you, may not offer the same data protection.

No Credit Card numbers are held within our Site or the associated back-office systems used to process your orders with us. For future reference to help us communicate with you, the first few and/or last digits only of the Credit Card number are kept by us.

Customer choice

You can update your data or ask us to delete your data at anytime by sending an E-mail to info@clubvits.com We promise to try to delete or update your information promptly.